Lousy Week End Approaches

What a week. I have just had enough. I got back on Tuesday to a mad house. One of the receptionist doesn't much like answering questions, talking to the clients, or figuring out what they want. Hello? Then what exactly do we need a receptionist for?

The boss was out and I was left "in charge" for that day. Which simply means anything that goes wrong is MY fault. Caseworkers had questions, landlords had questions, the receptionist didn't want to deal with people coming in that wanted to see me right then. Never mind if I was on the phone, handling a problem elsewhere. "What do I tell them?"

ASK WHAT THE WANT AND CALL ME BACK!

Wednesday there was a clash with the baby boy. I won't go into it here cause I'm sick of begin yanked around when I don't comply with demands.

When I got home from work, I found that the insurance denied payment of the physical therapy sessions. Since they are expensive I was PO'd. It was after 5 but I called and yelled into the answering machine. Then, this morning I called and chewed out three other people. THEY were the ones who told me the insurance would pay for it. The insurance had told me they wouldn't but after talking with the hospital, they assured me the insurance would pay.

So, today, one of the three people I raked called and said it was a billing code error. I was one of two people that it had happened to and only three sessions had been billed incorrectly. They would fix it and I would not have to pay for it. Peachy. I cancelled my appointments this morning until I could get it all solved.

Said receptionist was being dingy. She emailed me and a coworker with this question. "What time do you go to lunch so I will know what to tell your clients if they come in?"

Now, if I'm not there and you know it is lunch time, what would you say to a client? I'M AT LUNCH YOU MORON! MAKE SOMETHING UP!

My co-worker said she didn't respond to the email and wasn't going to. I haven't either. Folks, this isn't rocket science. It really isn't.

This was not the week for every idiot on the planet to push my buttons. I have maintained my composure at great cost. I'm tired. I'm ready to scream at the next stupid problem. This woman has complained about every front desk duty since she has been here and she does less than any receptionist we've ever had and gets paid twice as much as any of the best ones did. Get over and and do your job! Try to appear as if you were worth what they pay you.

To top it all off, I realize I can't stop being assailed by thoughts, images, feelings, guilt, heart rending pain. Is there no way to get past the absolute horror of loss? It is simply a waking nightmare. You keep thinking today I'll get up and it will be different. I won't think about it. I won't have flashbacks. I won't fall apart or have to clinch my fist, teeth and stiffen my spine to walk across the room, answer the phone, speak to someone. It will be easy today. I'll be able to push it out of my mind.

I'm going to bed.